I was not pleased with the first delivery. When I opened up the package the plastic grid was torn in 2 places. I contacted WPG (Mr. Jerry) and offered to send it back for a replacement. I was told not to send it back and that another one would be sent out. A week later the replacement arrived. I love it. It is perfect in everyway. The customer service is A #1 in my book. I have never had a complaint about any products that I have ordered and I still do not. I believe that the first insert was torn up during shipment. Thanks again, and I will definately come back to WPG. Respectfully, jimmy strauss
O.Fox - AU