FAQ (Gift Certificate)

Q: What are Gift Certificates?

A: At times, gift giving can feel like an overwhelming chore. Trying to find exactly what the recipient will want or need can be stressful. When it comes to holidays like Christmas or special occasions like birthdays and weddings, gift certificates can simplify the gift giving process. Customers can buy and redeem gift certificates in our store. A gift certificate is paid for like any other product in our shop and the person receiving the gift certificate can then use it to purchase any item in our shop. The certificates essentially acts as a discount up to the value remaining on the certificate.

Q: How to use Gift Certificates?

A: During the normal shopping process on our site, a customer with a gift certificate can enter it on the same page as their other customer details. The certificate is checked at this time to ensure it has value remaining, is authorized and that is hasnt exceeded its expiration date. Normal expiry date of Gift Certificate is 365 days from date it purchased.

Q: Can a customer use only a portion of the gift certificate?

A: Yes, the portion used is deducted from the remaining amount left on can then use the remaining amount for a purchase at a later time.

Q: What happens if the amount on the gift certificate exceeds the purchase?

A: WPG will bypass the normal payment processing and mark that payment was made by a specific gift certificate.

Q: What happens if the gift certificate is less than the amount?

A: The customer will be required to pay the difference between the gift certificate using your regular payment method.

Q: I'm getting an "Invalid Gift Certificate Code" error. What should I do?

A: You are missing a prefix like "GF-" or "Point-" from your gift certificate code. For example, if you enter 831900-125298 then it is wrong. You don't need to omit the prefix - the correct gift certificate format is GF-831900-125298, not 831900-125298.